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Useful documents:
IUF policy for the Tourism sector

Guide: Zero tolerance for sexual harassment at Sodexo

Hotel, restaurant, catering, tourism News

Dignity for hotel housekeepers? 30-01-2017

HRFlogoThe hotel- and restaurant worker´s trade union (HRF) in Sweden sent out a survey to hundreds of employees in hotel housekeeping about their working environment. The result is very alarming.

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Champ Resto fast food workers in Indonesia keep up their struggle for justice 27-01-2017

ChampRestoPHKWith the support of the IUF-affiliated FSPM, workers unfairly dismissed from Indonesia's Champ Resto fast food chain last year continue their fight for reinstatement and for the medical insurance workers are illegally denied.

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Sheraton Brussels: workers thrown on the scrapheap while hotel gets renovated 20-01-2017

SheratonBrussels1Two hundred workers at the Sheraton Brussels hotel in Belgium are paying the price of a conflict between the owner, the UK-based property group International Real Estate Ltd, and Starwood, recently bought by Marriott, who managed the establishment. When the owner and management couldn't agree on who should pay for renovation and asbestos removal Sheraton management simply walked away, leaving the workers jobless when bankruptcy was declared.

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Seattle hotel workers win enhanced protection against sexual harassment and injuries at the workplace 20-01-2017

Yeson124-smallVoters in the US city of Seattle overwhelmingly approved a ballot measure on November 8 which gives hotel workers important new protection against sexual harassment and injuries on the job.

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IUF West African affiliates step up housekeeper initiatives 18-01-2017

HKGWABENINIUF affiliates in French-speaking West Africa expanded their work with housekeepers in connection with the third annual global week of action as part of their commitment to combating the vulnerability, abuse, unsafe working conditions and exploitation by unscrupulous and hostile employers facing many workers.

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Pakistan: arrested Quetta Serena Hotel unionists back at work, their struggle continues! 03-01-2017

The sixty-three members and officers of the IUF-affiliated Quetta Serena Hotel Union who were arrested on November 30 for peacefully gathering in front of the hotel after union members were denied entry are now back at work. Management has not pressed charges nor followed through with disciplinary proceedings, and the provincial High Court has overturned an earlier labour court decision instigated by the hotel management banning union activity at the hotel.
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Rio Tinto contracts Sodexo to roll out 'smart' infrastructure in West Australia 09-12-2016

Company pride in the innovative use of smart technology has also brought a sudden realization that the intention to 'capture individual insights and metrics on equipment and people movement, customer satisfaction, even retail spending' is perceived as intrusive and a serious invasion of privacy.
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Sexual harassment rampant in the service sector 09-12-2016

Affiliate surveys in North America and the Nordic countries and other information gathering has revealed alarming rates of sexual harassment in the hotel, restaurant, catering and tourism sectors.
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Pakistan: protest mass arrest of union members at Quetta Serena Hotel! 02-12-2016

QTASerenaworkersinpolicecustudysmallSixty-three members and officers of the IUF-affiliated Quetta Serena Hotel Union were arrested on November 30 for peacefully gathering in front of the hotel after union members were denied entry and prevented from performing their jobs. CLICK HERE TO SEND A MESSAGE TO THE HOTEL MANAGEMENT!

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Hotel housekeepers stand up around the world for rights, recognition and safe work in Global Action Week 18-11-2016


Hotel housekeepers and their unions in 34 countries and over 50 cities around the world held a variety of actions to highlight their fight for rights, recognition and better working conditions during the IUF's 3rd Hotel Housekeepers Global Week of Action from October 31 to November 6.

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Workers at Seoul luxury Sejong Hotel continue the fight to defend their independent union 10-11-2016

Sejong_0Members of the independent, democratic trade union at the Sejong Hotel in Seoul continue their weekly protest actions to defend their union. Since 2011, management at the luxury 5 star hotel has used new laws allowing multiple unions in the workplace to sponsor a pro-management group and undermine the Sejong Hotel Labor Union, which is a member of the IUF-affiliated KFSU.
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Workers demand union recognition at McDonald's Korea 10-11-2016


Representatives of IUF Asia/Pacific and the IUF-affiliated SEIU expressed their solidarity with workers organizing for union recognition at a protest action in front of the McDonald's Korea head office in Seoul organized by the Arbeit (Part-Time) Workers' Union.
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Spanish hotel housekeepers call on the European Parliament for action to end exploitation and abuse 28-10-2016

SpanishhousekeepersatEuropeanParlamientSpeaking before members of the European Parliament on October 19, two hotel housekeepers who are union shop stewards called for action to put an end to the appalling working conditions in Europe's hospitality industry.
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Fast food workers win guaranteed hours in New Zealand 13-10-2016

Unitelogo_0The IUF-affiliate Unite Union and Restaurant Brands, which owns the rights to market KFC, Pizza Hut, Starbucks and Carl's Jr brands in New Zealand, have signed an agreement which fully guarantees workers' hours and shifts.
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Leading fast food chain in Indonesia escalates repression against workers demanding basic rights 03-10-2016

ChampRestoJakartaChamp Resto Indonesia, one of Indonesia's leading fast food chains, is escalating its aggression against workers and their union, who are demanding respect for basic rights. You can support their struggle - CLICK HERE TO SEND A MESSAGE TO CHAMP RESTO!

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On World Tourism Day, workers are demanding that governments recognize the impact of climate change on tourism, and that protecting the rights and livelihoods of tourism workers be part of the response.


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Tourism workers in Tunisia win important pay rise 20-09-2016

After several negotiating sessions starting in June 2016, IUF affiliate FGAT-UGTT and the Tunisian Hotel Federation have reached a framework agreement which provides workers in the sector with a 6% pay rise.
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Fast food workers in the Philippines fight for new laws to combat precarious work 23-08-2016


As part of its ongoing campaign for a living wage and secure jobs for fast food workers, the Respect Fast Food Workers' Alliance (RESPECT) joined APL-Youth in organizing several activities in the lead-up to International Youth Day on August 12, focusing on the fight against precarious employment among young workers.

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Young workers rebuilding a sustainable tourism industry in Nepal 23-08-2016

Nepal2Over the past 18 months the IUF-affiliated Nepal Independent Hotel, Casino & Restaurant Workers Union (NIHWU) and Union of Trekking-Travels-Rafting Workers (UNITRAV) have been organizing and campaigning to ensure a more responsible, ethical and sustainable tourism industry emerges from the rubble of the devastating earthquakes of April 2015. At the heart of this strategy for sustainable tourism is the need to organize young workers.

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LSG Skychefs strike ends in Turkey with the settlement of the collective agreement 11-08-2016

The agreement provides for significantly improved wages and social benefits.
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LSG Sky Chefs workers strike for better pay in Turkey 05-08-2016

On August 2, approximately 400 members of IUF affiliate Tekgida-Is went on strike at the Turkish operations of airline catering TNC, LSG Sky Chefs, a subsidiary of Lufthansa, following a break down in collective bargaining.
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Novoprof launches campaign "People in Fast Food" 05-08-2016

As in many other countries, the majority of fast food employees in Russia are adults, who are often supporting families and whose jobs are the main source of family income.
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Wage theft detected in the U.S. Senate 03-08-2016

The U.S. Labor Department has discovered the catering contractor Restaurant Associates (a subsidiary of Compass) and its subcontractor Personnel Plus underpaid 674 cafeteria workers in the United States Senate by $1 million, through wrongly classifying cooks and chefs as 'food servers' and by forcing workers to work unpaid overtime.
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Mass dismissal of fast food workers in the fight for health care in Indonesia 22-07-2016


On July 20 the national hotel and restaurant workers' federation, FSPM, held a mass action in Jakarta to demand the reinstatement of 83 union members who were terminated by one of the country's leading fast food chains, PT Champ Resto Indonesia, for protesting against the lack of health coverage that contributed to the death of a new-born baby.

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Philippines: Brave rights struggle continues at Mount Malarayat Golf & Country Club 18-06-2016

Five years after the union at Mount Malarayat Golf and Country Club won legal recognition, management still refuses to recognize the union and respect the right to collective bargaining. Spirited protest actions outside the resort over the past two weeks successfully forced management into compulsory arbitration by the office of the Secretary of Labor. 

West Africa, unions use the hotel housekeepers initiative to put an end to sexual harassment 14-06-2016

Sexual harassment was the main focus of activities by IUF affiliates in French speaking countries in West Africa, which joined the 2nd Global Week of Action with a number of workshops.
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Housekeepers campaign boosts union action, negotiations for improved working conditions in Africa 27-05-2016


With the support of the IUF and the impulse provided by the Global Action Week, IUF affiliates in Africa are organizing, strengthening their demands on employers and negotiating improved working conditions for housekeepers.

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Four-week hotel strike in Norway ends with important gains for workers 22-05-2016

NorwayhotelstrikesmallThe IUF-affiliated Fellesforbundet in Norway reached an agreement with employers on May 21 which brings important gains and ends the national strike which began on April 24 and had been steadily escalating. The union has won the right to negotiate locally, a right that other sectors within Fellesforbundet have had since 1907. The settlement also brings a wage increase for the lowest paid as well as an increase in the hourly wage.

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Norway: national strike in hotels, restaurant and catering 26-04-2016

NorwayHRCTstrikesmallNorwegian hotel, catering and restaurant workers, members of the IUF-affiliated Fellesforbundet, have been on indefinite strike since April 24 at 356 establishments across the country in response to the employers' refusal to meet the union's longstanding demand for local wage negotiations. The hotel and restaurant workers are among the lowest paid of all workers and Fellesforbundet is fighting for an increase above the minimum wage level.
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Accor: union wins in Indonesia and Canada 22-04-2016

After several years of fighting for workers' rights, IUF-affiliated unions in Accor hotels in Indonesia and Canada have achieved important gains for their members.
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HNA takeover of Gate Group increases market domination 21-04-2016

The aviation food services business is now heavily dominated by HNA group and its rival LSG Sky Chefs. Workers in both companies will need to organize, build international alliances and intensify the fight for secure employment, social protections and living wages.
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The third IUF International Fast Food Workers' Day 19-04-2016

FastFoodDayOfAction2016-smallOn April 14, thousands of fast food workers in 40 countries joined the third International Fast Food Workers' Day to highlight the poor working conditions within the sector and to highlight wage theft, zero-hour contracts, low wages, precarious employment and to demand the right to join or form a union.
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Victory in California for 'Fight for 15' union campaign to raise minimum wage 12-04-2016

In by far the biggest victory yet for the union-backed movement to boost pay for low-wage workers, California lawmakers have announced an agreement to raise the state's minimum wage to USD 15 an hour by 2022. More than 5.6 million Californians - over 32 percent of the state's workforce - are expected to benefit from the increase
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Unfairly dismissed hotel union leaders win reinstatement in Myanmar 28-03-2016

Five union leaders unfairly terminated for union activities at the Bagan Hotel River View more than a year ago have been fully reinstated and management has entered into good faith negotiations with the union. The union is a member of the independent Hotel Chitthu Township Level Labour Organization Bagan-Nyaung Oo (HLOB) which is affiliated to the IUF. Last year the IUF launched a global campaign in support of the union and filed a complaint with the ILO concerning violations of the right to freedom of association. 

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Unite Here settle contract with LSG Sky Chefs 14-03-2016

SkychefsAirline catering workers employed by Sky Chefs have won an important new national contract in the United States. Under the terms of the new agreement, which was ratified by a 76% margin, the over 9,000 UNITE HERE Sky Chefs members will receive a minimum of $1.10 per hour in wage increases and at least one additional paid sick day each year.
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Unite tackles wage theft in New Zealand luxury hotels 10-03-2016

UnitelogoFor the past four years, Unite has been investigating the way a number of well-known hotel brands make use of a practice known as the "credit system". This tells workers how much time they have to clean a room.
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New Zealand union campaign wins ban on zero hours contracts 10-03-2016

NozerohourcontractsA long campaign by IUF affiliate Unite supported by all New Zealand unions has resulted in a unanimous vote in parliament to ban zero hours contracts. All employment agreements will now be required to stipulate agreed and guaranteed hours; these hours must be recorded with reference to days of work and start and finish times.

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Finland: guests learn about housekeepers' work from PAM members 08-03-2016

The Finnish PAM has joined the IUF's Global Week of Action with activities aimed to raise guests' awareness about housekeepers' working conditions. Actions have been carried in hotels in the Helsinki area, including one-day action at Helsinki airport, where shop stewards have informed guests about working conditions.
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UNITE HERE North America members joined the Global Week of Action 19-02-2016

UniteHereLocal26smallIn November 2015, as part of the IUF's Global Week of Action, UNITE HERE members in over 20 cities across the U.S. and Canada joined with unions in more than 30 countries around the world in calling for safer working conditions and fair treatment for all housekeepers.
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Philippines: NUWHRAIN wins government order to inspect working conditions of housekeepers 03-02-2016

NUWHRAINGHC3 As a direct result of Global Housekeeping Campaign activities in the Philippines, the IUF-affiliated NUWHRAIN won a government administrative order for the inspection of hotels for non-compliance with national labour and health and safety regulations.  
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Novoprof tackles massive wage arrears and precarious jobs at Sbarro fast food restaurants in Russia 20-01-2016

SbarroMoscow2The IUF-affiliated Novoprof is supporting and organizing workers at the Moscow restaurants of the international fast food chain Sbarro, where workers have not been paid since July 2015. Sbarro's Russian operations also rely on the massive use of agency labour. In the Moscow region alone, workers are employed through 30 different temp agencies.
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UK Hazards magazine promotes IUF global hotel housekeeping initiative 16-12-2015

HazardsThe latest issue of the UK workplace health and safety publication Hazards' features IUF global hotel housekeeping campaign from a health and safety angle, stressing that "improving workers' health and safety was the best way for hotel unions to recruit more members, become better organised and to empower members to negotiate better working conditions".
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Myanmar: Bagan Hotel River View workers determined to win their rights 25-11-2015

Workers at the Bagan Hotel River View in Myanmar (Burma) are determined to defend their union in the face of management hostility and government ineffectiveness in enforcing basic trade union rights.
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Italy: McDonald's activists reinstated, court declares McDonald's guilty of anti-union activities 17-11-2015

Earlier this year, management of the McDonald's restaurant in central Milan, Italy informed on-duty employees that the restaurant would be closing the following day and that 46 of the 50 workers would be transferred. The remaining four, two union members and two union representatives, were dismissed.
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Hotel housekeepers around the world demonstrate for a safe and secure workplace 16-11-2015

HotelHousekeepersGlobalWeekofAction1Hotel workers from all continents took part in the 2nd IUF Global Week of Action from November 4-11, 2015 to highlight the unacceptable working conditions of housekeeping staff and their determination to fight for a safe and secure working environment.
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Belgian unions protest government plan to promote job insecurity in hotels and restaurants 16-10-2015

CSCdemonstrationsmallIn Belgium, "zero-hour contracts" have been banned since 1989 as part of the fight against undeclared jobs. This has helped unions to negotiate sectoral collective agreements with employers for the HORECA sector which have helped secure stable employment and set minimum wages.
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IUF affiliates meet in Tunisia in solidarity with the fight for democracy 07-10-2015

SolidarityMeetingTunisia_0IUF affiliates gathered in Hammamet, Tunisia, on September 25 to show their solidarity with the people of Tunisia and their struggle to overcome the criminal attacks earlier this year which deliberately targeted democracy and the national economy.
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Researches analyse OHS laws in South Africa and Estonia for the global hotel housekeepers initiative 07-10-2015

Cornell_logoTwo important research documents have been prepared for the IUF Initiative, "Make My Workplace Safe" by students of the Labor Law Clinic at Cornell University Law School to develop and expand on research originally conducted by Yale Law School, on Argentina, India, and Indonesia.
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Global Housekeeping Campaign in the Philippines brings union gains at Manila hotels 01-10-2015

The IUF-affiliated NUWHRAIN set up a Campaign Committee in August after joining the Global Housekeeping Campaign and has won important gains for local union chapters at Sofitel and Holiday Inn in Manila.
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Nigerian unions team up to promote the hotel housekeepers initiative 29-09-2015

In Nigeria, some 30 participants, female and male, attended two workshops in August to identify the problems facing workers in the hospitality industry and discuss discuss key union priorities.
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IUF Asia/Pacific 2nd Global Housekeeping Campaign Strategic Meeting 22-09-2015

The second strategic meeting on the Global Housekeeping Campaign, held 11-12 September in Langkawi, Malaysia, brought together 62 participants from 15 federations and national level unions from 13 countries to continue building the initiative.
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